The Operation
The company is a fully computerized operation providing ground
transportation services to major corporate accounts. Drivers are franchisees of the
company. The fleet is maintained by a self-policy system in accordance with the Franchise
Law of New York. Citicar dispatches on three radio channels that are owned by Citicar itself. The company owns all base equipment and
mobile radios. Customer satisfaction and billing are by the company.
Insurance is provided by Royal Insurance Company and New York
Merchant Bankers Insurance Company. All vehicles are insured by Empire Insurance Company
and also approved by other major insurance providers for the Black Car industry.
Conclusion
Citicar Transportation Corporation strives to provide the
highest standards of luxury car service in the industry. Our clients receive personalized
service through our unique "Selected and Preferred" VIP card system. It was designed
to expedite their request for service in the minimum amount of time possible while
providing our reservationists pertinent data to expeditiously process the call, such as
call back telephone numbers and as many as 5 most frequent pick up and drop off locations.
With few exceptions, all client company contacts are known in
person through initial sales calls; follow up meetings, client service visits. Frequent
telephone contact for customer service assurance assists Citicar in monitoring the quality
control of our drivers on the road.
We also fulfill our corporate clients' requirements for
stretch limousines, vans, and mini-buses. Our on-site dispatching service provides our
clients and their guests with City-style valet car service at their corporate functions
during the holiday season and at other corporate sponsored events throughout the year.
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